WE LISTEN 

MiND-AID Navigators will build a trusted relationship with each young person (and guardian when applicable) to ensure a more holistic understanding of the specific circumstances surrounding their personal struggle, and to allow the natural comfortable sharing that occurs when enough time is given.

 

WE TAILOR 

The Navigator will meet the young person where they are at on their journey and in a location that is most comfortable for the individual; face-to-face in a public or professional setting, over the phone, through text, email, or online video.

 

WE CONNECT 

A Circle of Care will be identified or formed by the Navigator, including family, friends, educators, as well as medical and professional service providers, to ensure that all identified areas of concern are addressed in a coordinated effort.

 

WE DE-MYSTIFY

Mental Health Care terminology and processes will be explained by the Navigator and mapping out of options and steps for continuing care will be provided.

 

WE GUIDE AND SUPPORT 

Once a path is chosen, and with consent, the Navigator may assist the individual with entry into services, whether by personally accompanying or by calling ahead to make introductions (avoiding the potential re-traumatization which can occur if an individual is required to continually recount details of personal trauma).

 

WE ADVOCATE

If the individual encounters long wait times or has difficulty with a specific modality of service, the Navigator can work with an individual to explore alternative solutions or help expedite a process based on recognized urgency.

 

WE STAY INVESTED

Many services are time-limited and/or end abruptly often leaving an individual without a pathway to continued care options.  This can lead to gaps in an individual’s care.  Navigators will stay connected to an individual for as long as is needed, while being constructive to the needs of that person throughout their personal journey.

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